Business Health Checkup (~15 min.)

This quick Business Health checkup is meant as basic evaluation of where your business stands. It addresses the seven fundamental areas that are key the prosperity of any business. These areas are:

  • Financial
  • Market and Marketing
  • Customers
  • Employees
  • Management
  • Business Operations
  • Technology and Information Systems

Once you answer all questions in this survey, the results will be displayed, where they can also be printed. This checkup can act as a baseline for how your business is doing today. You can then target problem areas for improvement. This process is just like figuring out your balance in the bank, if it is good, then you can find ways to invest it wisely. If it is not, you will need to work on ways to find and remedy the root cause.

For a more detailed analysis, and an action plan to fix any problem areas, please contact BusinessWays at (615) 823-5353 or email us at info@businessways.com.

  Financial
Yes
No
Not Sure
Not Applicable
1) Our cash position is positive
2) Our cash position is better than it was a year ago.
3) Our operating margin (EBITDA) is the same or higher than last year
4) Payroll is always done on time.
5) Taxes are always paid on time
6) We have a financial plan
7) We are achieving the goals of the financial plan
8) Our financial reports are accurate and easy to read
9) Our customers complain about accounting errors
10) Our debt is affecting our ability to obtain credit
           
  Market and Marketing
Yes
No
Not Sure
Not Applicable
1) We have a marketing plan
2) We track sales every month.
3) We have a well-defined sales pipeline and track to it regularly. 
4) Our sales this year are better than last year 
5) We use Customer Relationship Management (CRM) tools to keep track of customers and sales opportunities 
6) New products are usually introduced on time 
7) Our promotional campaigns result in increased business. 
8) Our company website creates a steady stream of new business. 
9) We are getting positive exposure from the media 
10) Public Relations is a key part of our marketing effort. 
11) We are considered in the top 5% of our market or industry 
12) Our company has at least one key differentiator over the competition. 
13) We know what our customer needs are. 
14) 25% or more of our business comes from one customer. 
           
  Customers
Yes
No
Not Sure
Not Applicable
1) 95% or more of our customers are delighted with our services 
2) 85% or more of our customers pay on time? 
3) Our company gets 15% or more new business from referrals from existing customers 
4) We maintain a robust and easy to use customer history database 
5) We retained 90% or more of our customers over the past 3 years 
6) Deliveries to our customers are normally on time and better than they expected 
7) We conduct formal customer surveys regularly 
           
  Employees
Yes
No
Not Sure
Not Applicable
1) We have retained all key employees over the past 3 years 
2) We have people with the necessary skills to operate effectively 
3) We have one or more area with a key employee who has no immediate replacement or a plan to mitigate 
4) Our employees are some of the best in the industry 
5) We have a training program/budget 
6) We have an employee recognition program. 
7) We have detailed job Roles & Responsibilities and defined Career Tracks for all employees 
8) Employee attendance is a problem 
9) Company-wide communication is conducted regularly. 
10) 90% or more of our employees love their jobs and the company 
           
  Management
Yes
No
Not Sure
Not Applicable
1) We have trained others to manage and run key operations as well as top management do 
2) We have a clear business model - We know how our company makes money 
3) We have a well-defined process for ensuring "key seats" are filled with appropriate leaders 
4) All key management fully support our business model 
5) We have a defined business strategy for the next 3 years. 
6) Key management is so busy with operations, no time for planning or strategy. 
7) Our financial plan is embraced by key management members 
8) The management team sets objectives and goals at least annually. 
9) Responsibility and authority are clearly defined for all key management members 
10) We use metrics and performance indicators to help guide the management team 
11) The management team is a "Team" 
           
  Business Operations
Yes
No
Not Sure
Not Applicable
1) We have an active quality improvement program in place. 
2) We are fanatical about cost control 
3) We frequently examine the effectiveness and efficiency of our processes 
4) We use metrics and graphs to track and show progress and problems. 
5) Our operations (people, process, and technology) can handle our planned growth 
6) New products are usually introduced on time 
7) We believe that if we measure and track something that it will improve. 
8) Our HR policies and systems support our business growth 
           
  Technology and Information Systems
Yes
No
Not Sure
Not Applicable
1) Our information technology team leads with innovative ideas that help us achieve our financial plan 
2) Our systems and equipment helps us produce excellent products/services. 
3) We positively "exploit" technology for the good of the business. 
4) Information Technology has a roadmap next 3 years. 
5) We have the tools to collaborate effectively both internally, and with our customers and vendors 
6) Our email system is also our "filing system" 
7) Our data and information is secure 
8) Our engineering and information technology staff is very customer and business focused 
9) We have a way to measure the return on investment in technology spending 
10) Our systems allow us to deliver products and services when the customer wants them